About a year ago I walked into Cycle Gallery on a whim. I was actually on my way to Wal-Mart to buy a bicycle and figured I would see what the big boys ride. Anyway, I was blown away by the knowledge and customer service. About two hours later Mark dropped off my new bicycles at my house (10 miles away). After a year, I drop in every few weeks to get an accessory or tube. Yes, they only carry very good quality bicycles, so if you want to get a 50 lb Wall-Mart brick on wheels, do not go there. If you want to get a well serviced used bike or a new bike to last a life time, go to Cycle Gallery and you will be happy.
Unfortunately I live 45 min from Cycle Gallery which added to my extreme frustration. Nevertheless, brought bike in for tune up with primary problem being front derailleur was not functioning properly and moving chain to all 3 gears. After being told bicycle repaired I traveled to store to discover they had closed early on a Friday due to interior temperature! 1 1/2 hr driving for nothing. Returned Saturday to pick up bike and once home, though bike cleaned well, discovered front derailleur still didnt work! Should have taken it for a test ride. That was my fault. Had to return for the third time for a repair of the repair!! Totally dissatisfied and annoyed!
I brought a brand new bike I got for Christmas to them to get the wheels trued. They quoted $15-20. Without my permission, they did some unneeded work on my brand new bike and when they called to tell me it was ready, they said it was $52.50! They had no right to do anything but what I asked them to do. This is not good business practice and I will not be back.
Cycle Gallery Fitness is a US Bicycle Store based in Elizabeth City, North Carolina. Cycle Gallery Fitness is located at 1008 Halstead Blvd E, Elizabeth City, NC 27909, USA.
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